Atmos Troubleshooting
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We are here to help. If these troubleshooting steps do not resolve your problem, or if you have any feedback about how to improve the product, please contact us:
- hello@restfullighting.com
- Start a chat at the bottom right of this page
Lamp Does Not Light Up
Section titled “Lamp Does Not Light Up”- Check that you are using the included USB-PD Power Adapter, or an equivalent adapter that outputs USB-PD at 20 V, 1.5 A.
- Try rotating the Dial clockwise for a few complete turns. If this causes the light to output, please let us know, as we might need to apply a fix.
App Shows Connection Lost During Pairing
Section titled “App Shows Connection Lost During Pairing”- Please contact us.
No Lamps Are Found During Pairing
Section titled “No Lamps Are Found During Pairing”- Unplug the lamp for 3 seconds, then plug it back in. Try pairing again.
- Hold down the Dial for 10 seconds until the lamp flashes. Try pairing again.
- If you still experience issues, please contact us.
Lamp Feels Warm to the Touch
Section titled “Lamp Feels Warm to the Touch”- This is normal and operating as designed. The body of the Atmos Bedside Lamp is a heatsink that draws heat away from the light engine, increasing the longevity of the product.